The sole UK distributor for illy & Francis Francis Espresso Machines

EspressoCrazy.com

Returns & Privacy Policy

Returns

We want our customers to have the best possible experience but on rare occasions there may be a problem with delivery or you may accidentally have ordered the wrong item, etc.

Before making your return please contact our customer service team by Telephone on 01604 821 234 or Email info@espressocrazy.com for a Returns Authorisation Code before returning your item.

Please include the authorisation code along with your returned item & a note confirming your name, address and whether you would like a refund or a replacement product.

If your machine does not work or goods have been damaged in delivery to you.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order & we will arrange a courier collection.

If you need to return goods for any other reason

any item you order from us can be returned within seven days for a full refund or exchange. Goods must be unused & in perfect condition in their original packaging.

We suggest that you return using an insured delivery (available at the Post Office) as we cannot be responsible for returned goods damaged in transit.

Remember to include your name and address and whether you would like a refund or exchange.

Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.

All our products carry a full money back guarantee.

Contact Address

Euro Food Brands Limited (trading as espressocrazy.com)
1 Kimbell Mews
Humfrey Lane
Boughton
Northampton NN2 8XB UK
Tel: 01604 821234 (office hours, 09.00 to 17.30 + out of hours answerphone).
Email: info@espressocrazy.com

 

 

Privacy Notice

Overview

The data controller is Euro Food Brands Limited trading as Espresso Crazy.  We are committed to ensuring that your personal data is protected when collected and processed by us and we have this policy in place to inform you of how we do this.

The policy sets out what we collect, why we collect it and how we use it. It also sets out your rights with regards to your personal data.

This policy applies if you make contact with us or if we make contact with you.

The personal data we collect

When you contact us or place and order through our website, you will provide us with personal data such as your name, phone number, postal address and email address. If you are making a purchase you will provide your payment details directly to our payment processor Worldpay. We do not hold payment details.

How and why we use personal data

We will use the data you enter in order to provide you with the products or services you request from us. Your delivery details will be passed to our courier to fulfil your order.

If you provide your consent to receive direct marketing emails the we will contact you by email from time to time to let you know about offers or new products.  We will not pass your personal data onto any third parties for marketing purposes

How we protect personal data

We know how important it is to protect and manage your personal data and we have measures in place to ensure that this happens.

All communication within the system is strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. SECURETRADING encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol.  We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

Information About Our Use Of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.]

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years

 

Credit card security

Digital signatures are used throughout the system in order to ensure that transactions arriving at a gateway are from an identifiable merchant, and that any information passed back to the merchant is from a SECURETRADING gateway.

Each signature uniquely identifies its source. Gateways also communicate with each other and with the control system using such digital signatures. In the event that a merchant’s digital signature becomes a security risk (e.g. if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the system.

SECURETRADING is the official Certification Authority (root CA) for these signatures.

Your Rights

You have the right to access any data we hold on you as well as the right to have it rectified, erased or to restrict how we process it. If you wish to exercise these rights, please contact us.

How to contact us

1 Euro Food Brands Ltd
Kimbell Mews
Boughton
Northampton NN2 8XB

Telephone: 01604 821200
Email: info@espressocrazy.com

Cookie Policy

Overview

We use cookies on the espressoCrazy website to track user activity on the site and to enable various types of functionality.

What are cookies?
Cookies are small text files containing information that is stored on an internet user’s device when visiting a website. The information a cookie contains and its purpose is determined by the website operator and can be used by that web server every time you visit that site.

Cookies are used to save time and make visiting web sites more efficient and enjoyable. They can be used for many different reasons – from remembering login information and what is in your online shopping basket, to tailoring online adverts so you see more adverts suited to what you want.

There is lots of guidance out there explaining what cookies are and what they can do. If you want more information you can visit these pages:

· http://www.allaboutcookies.org/
· http://www.aboutcookies.org/

Which cookies do we use?
While we will endeavour to keep the list below updated, the espressoCrazy site relies on many third party services and the list may therefore become out of date if those services alter the cookies they use.

Please note that all of these Cookies exist to enable functionality on the website and not for advertising purposes. If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively effect your experience on the site.

· Learn how to remove cookies from your web browser.
· Learn how to control cookies in your web browser.

There are two types of cookie you may encounter when using this website:

· First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
· Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First Party Cookies

 

Name Purpose
PHPSESSID Stores information used by our website to track user activity to the website.

Third Party Cookies

Name Provider Purpose More Information
_utma, _utmb,
_utmc, _utmz
Google Analytics Stores information used by Google Analytics to track user activity on the site. Google Privacy Policy

Please note that if you do choose to share content from the The EspressoCrazy website through any social media providers that we don’t control the setting of these cookies and we recommend that you check the provider’s website for further information.

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